The difference between responding to someone the way we would want to be treated and responding in a way that meets their needs lies in recognizing that each individual’s needs are unique. When supporting someone in distress, our response should be guided by what they need rather than what we would personally find helpful, as our emotional needs, coping strategies, and preferences may differ significantly from theirs.

A person-centred approach is therefore particularly important. This approach recognizes that individuals have different personalities, experiences, coping styles, boundaries, and emotional needs. It is especially valuable when supporting children and adolescents because it encourages us to understand the young person’s experience from their perspective and, from that understanding, help them develop appropriate coping skills, strategies, and techniques that empower them to navigate their challenges in a healthy and effective way.